Terms and Conditions

Payment

Payment is required up front for all custom orders under $75. All custom orders over $75 will require a 50% non refundable deposit. The remaining 50% is due 7 days prior to pick up date. Your payment will reserve your order and your date. Payment is required at time of checkout for classes and presales.

Rush Fee

While I can’t accommodate all last minute orders, I will make my best effort to. Orders placed with a turnaround time of under 7 days will require a rush fee of 20% of the invoice total.

No show = No dessert

Not showing up to the agreed upon pickup time, forfeits your order. Need to reschedule your pickup? No problem! Please reach out at least 1 day prior to your pickup time. Emergencies happen, just please communicate them with me as soon as you can.  I will do my best to accommodate.

Delivery

All orders are pick-up only. Delivery can be an option if you live within 20 miles of the pick-up location with an additional fee.

Inspiration

Thank you for bringing those inspiration pictures! They make it easier to envision your order, however I will never exactly replicate another baker’s work, I can do something very similar.  Please keep in mind colors from photos can vary based on multiple factors (editing, screen brightness, screen calibration) but I’ll do my best to get as close as possible but it might not be exact. Sizing in photos might not true to size, please let me know if you’re expecting a certain cookie size. Please also note, cookie cutters might also not be exactly as the one pictured. I will use what I already have on hand or what cookie cutter I can find quickly. If not, I might utilize plaques in my designs.

Copyrights

Copyright images (think Disney) are protected and there are certain images I will not replicate but we can discuss this on a case by case basis.  I can do inspired by themes. Please still reach out and we can make it work for your special event. 

Change Cutoff

Decisions are tough! But I can help. Order changes can be made up to 2 weeks prior to the pickup date. After that, all change requests will be under consideration and a small fee will apply.

Cancellations

If for some reason I need to cancel, I will provide a full refund. If you are cancelling your order, I will provide a 50% refund or allow the full balance to go towards a future order within one year of the cancellation.

Price Adjustments

All prices are subject to change. Prices are often dictated by ingredients costs. I’m always trying to provide the best tasting desserts for my customers. This also means that I can’t honor old pricing from a previous order.

Product Photography

All baked goods can be photographed and may appear on my Instagram, Facebook and/or my website.  I will try not to post until after your event.

Order Minimums

No minimum on cakes but I require an order minimum of 1 dozen for cupcakes and decorated sugar cookies. 2 dozen for mini cupcakes or mini cookies. Need fewer? Contact me to ask or stay tuned for a popup announcements on my Facebook/Instagram page.

Transfer of Responsibility

Once you pickup your order what happens to your cookies, cakes, and other baked goods is no longer the responsibility of the baker, please make sure to follow instructions on how to transport your baked goods. You can find that information here.

Communication

To get your order just right, please respond to my messages in a timely manner (within 24 hours).  Questions for me? Please give me about 24 business hours to reply (I’m usually much quicker though).

Allergies

Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate I can’t always accommodate allergy-conscious orders. Please do reach out when you inquire about your order.  All baked goods are made in a kitchen that may contain nuts, all sugar cookies do have almond extract in the cookie and the icing itself. 

Cottage Food Laws

According to the state of Texas, I need to make this disclaimer: This food is made in a home kitchen and is not inspected by the Department of State Health Services or a local health department.

Refunds

If you are not satisfied with your order, please address your return within 24 hours so I can assess the situation and troubleshoot any problems.

Class Terms and Conditions

You can find terms and conditions for cookie classes along with class FAQs here

Agreement to Terms

Once you’ve submitted payment for your order, you’re accepting the above terms.